Select your device and get started with support

Select your product

Braun Product Parts

Where do you want to shop?

Please select your product

We are sorry that you are experiencing problems with your product.

If you would like, you can either contact our customer service team for further assistance on troubleshooting or return the product for further investigation.

Your issue requires further investigation

For the best experience when returning your product, we recommend that you register for a Braun+ account.

Did the solutions resolve the issue with the device?

If you have anything else to share, please don't hesitate to contact us.

Thank you for your feedback!

What problem do you see or experience?

What category is your problem?

User Manuals

Locale settings !DO NOT DELETE

You have some questions concerning one of our products? We are here to help you.

Need help?

Design & Craftsmanship

Quick links

Products

Service

logo-white

logo-dark

General settings !DO NOT DELETE

MIA Troubleshooting Survey !DO NOT DELETE

MIA Survey Score Step

Problem solved!

MIA Survey Text Box Step

What's the reason for your score?

MIA Survey Confirmation Step

Outer foil worn-out

Poor performance / processing

Speed problem

Leakage general

End user pain

Function

Set gets very hot / parts melting

Damage

Not charging

Powers up but no operation

Power supply

Smell

Pressure sensor warning light does not work

Display

Rattle

Noise

Short operation time / short battery life

No battery charging

Battery

Silk-épil 9 FlexTroubleshooting Center

Silk-épil 9 Flex
Troubleshooting Center